FAQs
Quick answers about orders, delivery, pickup, payment and returns.
Orders and delivery
How long does delivery take?
Most orders arrive within 3–5 working days anywhere in Egypt. You receive a message when your order is confirmed and when it is on its way.
How much is delivery?
The delivery fee depends on your address and is shown at checkout before you pay. Store pickup is always free.
How can I track my order?
Go to Track your order and enter your order number and email. If you have an account, your orders are also listed in My account.
Can I change or cancel my order?
Yes, before it leaves our warehouse. Contact us as soon as possible on cs@colorsbeauty.com or +20 11 2229 9990 with your order number.
Store pickup
How does free store pickup work?
Choose “Pick up from a store” at checkout and select one of our 10 stores. We message you when your order is ready. Bring your order number and the mobile number used on the order.
What are your store opening hours?
All our stores are open every day from 10 AM to 12 midnight. See Our stores for addresses and maps.
Payment
Which payment methods do you accept?
Visa, Mastercard and Meeza cards online, or cash on delivery.
Is it safe to pay by card on your website?
Yes. Card payments are handled by Paymob over a secure connection. We never see or store your full card number.
Returns
Can I return a product?
Yes, within 14 days of delivery, as long as the product is in its original sealed package (unopened and unused). For hygiene reasons, opened, tested or used products cannot be returned. Defective products and products damaged during delivery are replaced or refunded.
My product arrived damaged or faulty. What do I do?
Tell us within 24 hours of delivery at cs@colorsbeauty.com or +20 11 2229 9990, with your order number and photos of the product and package. Keep everything until we have reviewed it. See Delivery & Returns for details.
Products
Are your products original?
Yes. Colors has been selling beauty in Egypt since 2001, and every product comes from the brands or their official distributors.
A product is out of stock. Will it come back?
Most products are restocked regularly. Call any of our stores or our customer service to ask about a product, or check again soon.
Can you help me choose a shade or a fragrance?
Our beauty advisors in all 10 stores can match your shade and help you try fragrances before you buy.
Do you offer gift wrapping?
Ask in any of our stores. Our gift sets come ready to give.
Your account
Do I need an account to order?
No, you can check out as a guest. An account lets you track orders, save addresses and keep a wishlist.
I forgot my password.
Go to Forgot your password and enter your email. We send you a link to set a new one.
Still need help?
Email cs@colorsbeauty.com or call +20 11 2229 9990.
