Return Policy

If you are not completely satisfied with a purchase or gift from COLORS for any reason, please review our return, refund, and exchange policies below for colorsbeauty.com purchases and in-store purchases.

In all returns, products need to be returned in a new condition. COLORS controls the return activity for any abusive behaviours and reserves the right to limit returns or exchanges in all instances.

COLORS online orders of returnable products can be easily returned for FREE (no return shipping or handling fees) to any of our COLORS stores for fast processing. We regret that we are unable to refund your original shipping charges, if applicable, unless the return was a result of our error. Please allow two weeks for your return to be processed if sent by mail. You will receive an email confirmation once your return has been processed. Your financial institution may take longer to reflect the transaction. For returns, we need to receive your item within 15 days of purchase, if you paid with a credit or debit card, you will receive a full refund to your credit or debit card for the purchase price of the item.

For online orders returned in store, rather than by mail, refunds are only provided if the product is returned within 14 days of purchase, and you will receive a full refund to your credit or debit card. Still, your financial institution may take longer to reflect the transaction.

Items purchased on Colorsbeauty.com may not be returned by mail, and will not be refunded, 15 days after the purchase date. Items shipped to COLORS after the returns window, not in new condition, without a receipt, or not purchased at COLORS, may not be credited back or returned to you.

Colorsbeauty.com is unable to offer exchanges by mail; however, we are happy to exchange your product in any of our store locations.

Some of COLORS products are not subject to returns aftre purchase and they go under a “All Sales Final” policy. These products are difficult to check usage by our quality control team and might cause infections if reused by different clients. These products are: mascaras, liquid lipsticks, nail polish, and all other products that are not packed in a tighly controlled cover.

Colorsbeauty.com Return Procedures:

COLORS Instore Returns: